Returns

This returns policy (“Returns Policy”) of Happy Hands and the provisions of the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 ("ECT"), the latter being applicable to purchases off the Happy Hands website, should be adhered to at all times. However, some credits can be processed at the discretion of Happy Hands’s management. 

Website orders and purchases are all administered by using the Happy Hands Customer Service email: orders@happy-hands.co.za.

Courier charges for a return/exchange will be transferred to the customer if there was found to be no fault in the order/delivery from Happy Hands.

1. Non-Defective Merchandise:
1.1. Non-Sale/Promotional Items (Merchandise Not Purchased on Sale or on Promotion)
1.1.1. Happy Hands will accept returns within 3 working days of the order being delivered given that:
1.1.1.1. the merchandise is in its original or the same condition and packaging ;
1.1.1.2. the merchandise has not been used;
1.1.1.3. merchandise sold with promotional gifts is returned together with the promotional gift;

1.2. Sale/Promotional Items (Merchandise Purchased on Sale or on Promotion)
1.2.1. Customers may not return goods bought on promotion. Only exception being a fault in in the order/delivery from Happy Hands.


2. Defective Merchandise:
2.1. Customers will be entitled, at their election, to a refund or repair or to exchange any purchased merchandise, which does not comply with the provisions of Section 55 of the CPA (“Defective Merchandise”) provided that:
2.1.1. such Defective Merchandise is returned within 6 (six) months of the date of purchase or date of delivery for Lay-By purchases;
2.1.2. the customer presents proof of purchase;
2.1.3. the Defective Merchandise has been used for its intended purpose;
2.2. The provisions of clause 2.1 above apply to all items, including sale items or items bought on promotion.
2.3. Should a customer elect to have the Defective Merchandise repaired, the repaired item will have a three-month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.
2.4. Merchandise will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:
2.4.1. normal wear and tear;
2.4.2. negligence or damage arising from misuse and/or improper or inadequate care of the merchandise;
2.4.3. where the items have been altered or dealt with or used contrary to the manufacturer’s instructions. 


3. Incorrect Merchandise or Incorrectly Delivered Merchandise:
3.1. Incorrect or incorrectly delivered merchandise purchased off the Happy Hands website will be collected at no charge to the customer on the condition that:
3.1.1. the merchandise is in its original or the same condition and packaging;
3.1.2. the merchandise has not been used;
3.2. An exchange, credit or refund, will be given within 30 days of receiving the parcel back from the customer, if the return is deemed valid.
3.3. Happy Hands's Customer Service will provide the customer with a waybill for the collection, where this waybill must be used for all returns and exchanges. If the waybill is not used then the return or exchange will be deemed invalid, and Happy Hands will not refund any charges incurred by the customer for not using the waybill provided them.


4. Exclusions:
4.1. A customer may not under any circumstances return the following:
4.1.1. merchandise that a customer or any other person has altered, repaired, incorporated or added to and such alteration, repair, incorporation or addition has not been authorised and agreed to in writing by Happy Hands; and

5. Refunds:
5.1. In the event that a customer qualifies for a refund in terms of this Returns Policy and has complied with all the relevant provisions of this Returns Policy, Happy Hands will refund the customer the full purchase price paid for the refunded merchandise or if the merchandise was purchased on sale or on promotion, then Happy Hands will refund the customer the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip. Authorised refunds will be made as follows: 
5.1.1. gift card purchases will be refunded with gift cards to the value of the amount actually paid for the merchandise; 
5.1.2. credit card purchases will be refunded to the credit card used to make the initial purchase.


Customer Service Line: orders@happy-hands.co.za